The Ones Who Celebrate

Very nice-looking cards! the logo on the ornament is a nice touch. I love that you can see who it's from before even opening the card.

Easy to customize, very fast shipping.

Our company has always ordered from Cards Direct with no issues, but I'm extremely disappointed in the quality of the product we most recently ordered and their customer service. We ordered 300 Die Cut Christmas cards for our clients in October. When the order came (in November) part of the letters in "Merry Christmas" were cut off. We got in contact with Customer Service and they issued a reprint immediately. We had to wait for the other set of cards, which put us behind in sending out our gifts. It was inconvenient but not detrimental. I asked for shipping information so I could make a new plan, and no one ever responded. The new cards came in about a week later...and they had completely forgotten to cut the circle out of the middle. There was just a bright yellow circle in it's place. I honestly do not understand how you miss that, especially since they put a big orange sticker on the package stating "You order has been carefully reviewed for quality and accuracy". Obviously it has not. I called customer service and they offered another reprint, but could not guarantee when the order would get to me, it didn't help that Thanksgiving would delay everything by an additional day. I understand that it wasn't the reps fault, but the person on the phone wasn't apologetic, didn't offer a partial refund or credit and basically just said they would reprint and they'd get to me when they get to me or I could take a full refund and be stuck with the cards I have. At this point, we are very behind in sending our gifts out and my confidence in getting the right order was pretty low so I took the refund and ended up spending two hours cutting the circles out myself. When you factor in the time I spent cutting the cards and the multiple weeks delay in getting the cards, I'm not sure the refund means much. What a headache this experience has been!