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Help Center
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About Our Products
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- Can I order extra envelopes?
- Do you sell eCards?
- I can’t find a card I ordered before. Is it still available?
- Do postcards come with envelopes?
- Understanding Paper Weights & Finishes
- How to Order Greeting Cards Without Envelopes
- How to Order Envelopes Without Greeting Cards
- What personalization is included with a greeting card, invite or announcement, and what costs extra?
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- ▶ Account Settings
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Addressing & Mailing Services
- Do you offer addressing services?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Is it possible to purchase extra envelopes?
- Can you address and mail my order for me?
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Customizing Our Products
- How do I place a reorder?
- How can I customize my product?
- Can you help me design my product?
- Can you recreate a product I already have?
- Can I edit the text on a product?
- Where can I find a list of verses or a verse library?
- Can I order blank greeting cards?
- How can I add a photo, logo, or signature to my product?
- Can I see a proof of my customization before it is printed?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I email you a logo, signature, or image to use in my card?
- Can I Upload a Full Design for a Card?
- Will the printed product look exactly like the preview?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Can I change the color or can I change the background color of this product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
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- ▶ Payment & Billing
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Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- How long will it take to get my order?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- My order shows as shipped, but I never received it. What should I do?
- ▶ Technical Help
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12750 Merit Drive Suite 900
Dallas, Texas 75229
What personalization is included with a greeting card, invite or announcement, and what costs extra?
Personalization options vary depending on the type of product you’re ordering. You can identify your product type by checking the item number prefix. Use the guide below to see what is included at no additional charge and what may require an upgrade fee.
Products With Full Personalization Included (Prefixes: DP, DF, DD)
These are digital press products such as greeting cards, invitations, announcements, and seal & sends. Item numbers begin with DP, DF, or DD.
Included at no additional charge
- Adding your own logo
- Adding or editing text, names, signatures, verses, or messages
- Uploading photos or artwork
- Changing fonts, sizes, and layout
- Adding design elements within the editor
No setup fees
All included personalization is covered in the product price.
What may cost extra
Most digital press items do not have additional upgrade fees unless you add optional premium features such as specialty finishes or advanced artwork assistance.
Products With Limited Included Personalization (Prefix: C)
These are converted items, which may include greeting cards, invitations, announcements, and other printed stationery. Item numbers begin with C.
Included at no additional charge
- Changing ink color (single-color ink)
- Updating or replacing the verse or message
- Adding a one-color logo
- Adjusting layout, fonts, and text placement
- Basic artwork placement
Upgrades that require an additional charge
- Multiple ink colors
- Foil stamping
- Premium color printing upgrades
- Advanced artwork assistance
- Specialty finishes
How to know what applies to your product
Check the item number prefix on the product page and match it to the categories above. If you’re unsure whether a specific customization is included, our Customer Service team is happy to help.
Converted vs. Digital Press Comparison
| Feature | Converted Products (Prefix: C) |
Digital Press Products (Prefixes: DP, DF, DD) |
|---|---|---|
| How They’re Made | Pre‑manufactured into final form (die‑cut, scored, folded) before personalization is added. | Printed digitally on flat sheets, then cut and folded after printing. |
| Personalization Included | Single‑color ink, verse changes, one‑color logo, basic layout adjustments. | Full personalization included (logos, photos, text, verses, colors). |
| Premium Finishes | Supports foil, embossing, debossing, laser‑cutting, deckle edges. | Not included on DP products; DF items include a single foil; DD itemss include a front die-cut window |
| Full‑Bleed Printing | Not available due to pre‑converted structure. | Fully supported (edge‑to‑edge printing). |
| Color Options | One‑color ink included; multi‑color ink or foil may cost extra. | Full‑color printing included at no additional charge. |
| Best For | Premium, tactile finishes and traditional craftsmanship. | Maximum design flexibility, fast turnaround, and full‑color artwork. |
| Item Number Prefix | C (e.g., C9664) | DP, DF, DD (e.g., DP9426) |
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