Help Center

• ▶ About Our Products
  • Do your products come in different sizes?
  • What is on the inside of your greeting cards?
  • What is the difference between Peel & Seal and gummed envelope closure?
  • Can I order extra envelopes?
  • Do you sell eCards?
  • I can’t find a card I ordered before. Is it still available?
  • Do postcards come with envelopes?
  • Understanding Paper Weights & Finishes
  • How to Order Greeting Cards Without Envelopes
  • How to Order Envelopes Without Greeting Cards
  • What personalization is included with a greeting card, invite or announcement, and what costs extra?
  • What Does “Converted” Mean?
  • What Does “Digital Press” Mean?
  • What is the minimum or maximum quantity of a product I can order?
  • What Greeting Card Sizes Do You Offer?
• ▶ Account Settings
  • How can I update my account information, including my password and addresses?
  • How can I remove myself from your email list?
  • How can I remove myself from your catalog mailing list?
  • Can I Transfer an Account to Another Person?
• ▶ Addressing & Mailing Services
  • Do you offer addressing services?
  • How do I add addressing or mailing options to my order?
  • The product I'm looking at doesn't have the addressing service option. Why is that?
  • How do I upload my address file?
  • Do I need to use your address template or can I use my own?
  • Can you format my addresses so they fit in your spreadsheet?
  • Can you address and mail my order for me?
• ▶ Customizing Our Products
  • How do I place a reorder?
  • How can I customize my product?
  • Can you help me design my product?
  • Can you recreate a product I already have?
  • Can I edit the text on a product?
  • Where can I find a list of verses or a verse library?
  • Can I order blank greeting cards?
  • How can I add a photo, logo, or signature to my product?
  • Can I see a proof of my customization before it is printed?
  • Can I order samples with envelopes and envelope imprinting?
  • Do you offer envelope samples?
  • Can I email you a logo, signature, or image to use in my card?
  • Can I Upload a Full Design for a Card?
  • Will the printed product look exactly like the preview?
  • Customizable versus Non‑Customizable Products
  • How to add a QR Code to your Product
  • Can I change the color or can I change the background color of this product?
  • Why is my preview showing white space around my logo or image? Can this be removed before printing?
  • Can I remove the brand logo from my product?
  • What special character commands can I use when personalizing my product?
  • How do I type accented characters when personalizing my product?
  • How do I add symbols or special characters in the editor?
  • Will the “Click Here to Enter Text” Message Print on My Product?
  • Can I Add Foil Personalization to my Card?
  • Can I Make Changes When Reordering a Previous Item?
  • What Is Design Review & Proof?
  • How Do I Add Signatures to a Card?
  • Why Am I Seeing “This Section Is Not Customizable”?
  • How Do I Use the Eraser Tool to Edit an Image?
  • How Do I Apply Filters to an Uploaded Image?
• ▶ Most Popular
  • How do I save items to my favorites?
  • How Do I Share My Design with Someone Else?
• ▶ Payment & Billing
  • What is an account credit and how do I use it?
  • Can I Pay with a Company Check or Purchase Order (PO)?
  • How can I send my tax exempt paperwork?
  • Do you charge sales tax?
  • Can you process a PayPal payment for me?
  • Can I pay with multiple credit cards?
  • When Is My Credit Card Charged?
  • How Long Does a Refund Take for Canceled Orders?
• ▶ Product Editor
  • How to Use Product Editor
  • How to Navigate Front, Back, and Other Available Views
  • How to Add and Edit Text
  • How to Change Fonts, Colors, and Messaging
  • How to Upload, Crop, Rotate, and Replace Images
  • How to Use the Artwork Library
  • How to Use Templates and Clear the Canvas
  • How to Use Create QR Code
  • How to Use Size and Format Options
  • How to Save Your Work and Return Later
  • How to Download Your Design
  • How to Review Your Design Before Adding It to Cart
  • How Foil Options Work in Product Editor
  • How Image Quality and Uploads Work
  • Troubleshooting Common Product Editor Problems
  • How to Change Text Colors and Editable Text Areas
  • How to Change Background Colors and Color Blocks
  • How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
  • How to Use Advanced Text Tools
  • How to Use Verse and Messaging
  • How to Use Advanced Image Tools
  • How Image Recoloring, Opacity, and Background Cleanup Work
  • How to Remove White Space from Uploaded Artwork
  • How to Order a Sample When Available
  • How Add to Cart Checks Work
  • How Missing Customization and Image Alerts Work
  • How Proof Revisions and Approval Work
  • How Envelope Addressing and Mailing Options Work
  • How Do I Add or Change a Background on My Product?
• ▶ Return Policy
  • What is your return policy?
  • There’s a mistake on my order. Can it be reprinted?
• ▶ Shipping & Production
  • How can I track the shipping status of my order?
  • Do you ship internationally?
  • How long will it take to get my order?
  • Where will my order ship from?
  • I have a large volume high quantity order. Can I get assistance?
  • What shipping carriers do you use?
  • Will I pay any additional costs after my order ships?
  • Can I contact the shipping department directly?
  • Will my cards be shipped flat or folded?
  • How long do I have to make changes once my order is placed?
  • Can I cancel an order that is already being printed?
  • My order shows as shipped, but I never received it. What should I do?
  • Does Expedited Shipping Speed Up Printing?
  • Can I Request a Delayed Shipment for My Order?
  • Where Do You Ship My Order From?
  • Can I Drop Ship My Order to Multiple Addresses?
• ▶ Technical Help
  • What type of file formats do you accept?
  • What if my image appears fuzzy or pixelated on the preview?
  • Why isn't my promo code or coupon code working?
  • What browsers and operating systems do you support?
  • Is my shopping secure?