I’m having difficulty with a promo code.

Text signup = 35% off. Our best savings, sent straight to you. Text CARDS26 to 214.432.2708 to get your code.

Promo Applied:

Why isn't my promo code or coupon code working?

Promo codes can fail for several reasons. If your code isn’t applying at checkout, review the common issues below before contacting Customer Service.

1. The promo code has expired

Most promotional offers have an expiration date. If the code is no longer valid, an error message will appear in the checkout panel. Check the offer details to confirm the end date.

2. Your order doesn’t meet the minimum purchase requirement

Some promotions require a minimum order total (for example, $99+). If your cart total is below the required amount, the code will not apply.

3. The code was entered incorrectly

Promo codes should be typed exactly as shown. Double‑check for extra spaces, missing characters, or letter/number mix‑ups.

4. The offer cannot be combined with other discounts

Unless stated otherwise, promo codes generally cannot be stacked. If another promo code or discount code is already applied, the code may be rejected.

5. The code is restricted to certain products or categories

Some promotions apply only to specific items, quantities, or product types. If your cart includes items outside the promotion, the code may not work.

Where to enter your promo code

At checkout, locate the Promo Code box in the Discounts & Adjustments section. Enter your code and click Apply. If the code is valid, your order total will update instantly.

Still having trouble?

If you’ve checked the items above and your code still isn’t working, our Customer Service team is happy to help. Please be prepared to provide:

The promo code you’re trying to use
A screenshot of the error message (optional)
The items in your cart

We’ll review the promotion with you and make sure you receive any eligible discounts.

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